Shipping Policy

At Emergency Supplies Co, our goal is to get your order processed and delivered as quickly and accurately as possible. Many of our products are fulfilled through trusted fulfillment partners and suppliers, which allows us to offer a broad selection of emergency preparedness products.

Order Processing

Most orders are processed within the timeframe shown on the product page.

If an item becomes unavailable or we are unable to fulfill your order for any reason, we reserve the right to cancel the order and issue a full refund.

Order Changes and Cancellations

If you need to cancel or modify an order, please contact us as soon as possible through our Contact Us page.

We will make every effort to accommodate your request; however, once an order has entered the fulfillment process or has shipped, changes and cancellations may not be possible.

Shipping and Tracking

Once your order ships, tracking information will be provided when available.

Please note:

• Items in the same order may arrive separately.
• Delivery times may vary based on supplier location, carrier performance, weather, customs processing, and other factors outside our control.
• Tracking updates may occasionally be delayed by shipping carriers.

Delayed Shipments

If your package appears delayed beyond the estimated delivery window, please contact us and we will investigate the shipment with the carrier and fulfillment partner.

In some circumstances, shipping delays may be caused by:

• Severe weather
• Natural disasters
• Customs inspections
• Labor disruptions
• National or international emergencies
• Carrier service interruptions

Incorrect Shipping Information

Please verify your shipping address carefully before placing an order.

If an incorrect address is provided:

• We may not be able to modify the shipment once it enters fulfillment.
• Additional shipping charges may apply for reshipment.
• Refunds may be limited if the package cannot be recovered.

Lost, Destroyed, or Undeliverable Shipments

If a package is lost, destroyed in transit, or returned as undeliverable, please contact us promptly.

We will review the tracking information and work with our fulfillment partners to determine the best available resolution, which may include:

• Replacement shipment
• Store credit
• Refund

depending on the circumstances.

Delivery Confirmation

If tracking indicates that a package has been delivered but you have not received it, please contact us as soon as possible.

Additional documentation or carrier investigation may be required before a replacement or refund can be issued.

International Shipping

Delivery times, tracking availability, customs processing, and carrier services vary by country.

Some destinations may have limited shipping options or restrictions that affect available resolutions for lost or delayed shipments.

Shipping Availability and Service Limitations

Due to transportation, customs, tracking, and carrier limitations in certain international destinations, Emergency Supplies Co may have limited ability to investigate shipping issues, provide tracking updates, process claims, or offer refunds and replacements for orders shipped to certain countries and territories.

Customers shipping to these destinations acknowledge that delivery times, tracking visibility, customs processing, and available shipping resolutions may be more limited than shipments to the United States and other primary service areas.

If your shipping destination is affected by these limitations, we encourage you to contact us before placing an order so we can discuss available shipping options and expectations.

Emergency Supplies Co reserves the right to limit shipping services, claims processing, and available remedies for shipments to destinations where carrier support, tracking reliability, customs clearance procedures, or transportation infrastructure prevent us from reasonably verifying delivery status or investigating shipping issues.

Affected destinations may include, but are not limited to:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe

Force Majeure

Emergency Supplies Co is not responsible for shipping delays or delivery interruptions caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• War
• Government actions
• Customs delays
• Labor strikes
• Public health emergencies
• Carrier disruptions

We will make reasonable efforts to keep customers informed when significant delays occur.